Langstone Way Surgery
Your health is our priority!

Appointments

All consultations are now initiated by filling in an eConsult form and a clinician will get back to you within one working day.

  • Our nurses or healthcare assistant continue to provide a service after 6.30 pm on Tuesday evenings. However you will still need to use eConsult to be offered an appointment during this session and this may be a telephone consultation at the discretion of the clinician.

  • Hub appointments to consult a doctor or nurse at the weekend remain available, but you will need to use eConsult to access this service. These may also be a telephone consultation at the discretion of the clinician.


Urgent matters

We now operate eConsult, a telephone based appointment system. It can be accessed from the Home Page of this website. However, if your problem is so urgent that you feel there is risk to life that could be jeopardised by the time it takes to fill in the eConsult form, please call the surgery and if the problem meets the criteria for this, a duty doctor will be asked to call you back as soon as possible. Such situations do not include prescription requests or symptoms that have been on-going for several days. If the problem is so urgent that you cannot wait for a call back, even for a little while, then you should access the emergency ambulance service by calling 999 or going to your nearest A & E department.
 

Non-urgent appointments

All non-urgent must be initiated via the eConsult service. You can access this via the link on the Home Page of this website or via the eConsult website. If you do not have on-line access, please ring the surgery and one of our receptionists will assist you by taking the details from you and completing the eConsult form on your behalf. A clinician will then call you for a telephone consulation within one working day. Should the clinician feel that they need to see you face to face, they will arrange either for you to come in at a set time or to make a socially distanced home visit to your home.This decision will be entirely at the discretion of the clinician.
 

Late evening appointments

Our nurses and Healthcare Assistant continue to work on Tuesday evenings until 7.30 PM. You will need to complete an eConsult form to initiate your request and a clinician will respond to you within one working day.
 

Hub appointments to consult a doctor or nurse at weekends

You can stil consult a doctor or nurse via the hub at the weekend. You can access a consultation by completing an eConsult form via our Home Page on this website or via the eConsult website.
 

Need an interpreter?

If you do not speak English well, please let the receptionist know. The surgery will try to arrange for an interpreter to be supplied via phone link at your appointment. We recommend that you do not bring a family member to interprete for you.
 

 

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