If you are not able to make an appointment either by submitting an AccurRx request or, if you do not have internet access, by phone at 8.00 AM, you will be able to try again at 1.00 pm by telephone only.



Appointments can be booked online via our our online consultation (accuRx) service. It can also be accessed from the ‘Submit a new request’ button on the Home Page.

There is no need to ring to make sure your request has been received. All requests submitted this way are actioned each morning and you will receive a text either confirming that you have got an appointment, or, if all appointments have been filled for the day, that you will need to submit your request again the next day. A clinician will then call you at some point that day. We cannot give you a specific time at which you will be called. If the clinician feels that a face to face appointment is necessary to assist with your issue, they will give you a set appointment time at which to come in.

Appointment slots do fill up very quickly each day, so please submit your request as close to 8.00 AM as you can, as demand is very high. We no longer book appointments over the phone unless you do not have internet access, in which case a receptionist will take details of your issue for you and make an appointment for you, if there are slots still available.

If the matter is so urgent that you feel it cannot wait until the next day and all appointments have gone, please call the surgery and a receptionist will take details of your issue and pass your request to the Duty Doctor, who will decide whether it needs to be dealt with that day or whether you will need to submit a new request the next day as usual.

Additional appointments are available in the evenings and at weekends via Barnet Federation. They may not take place at Langstone Way Surgery, but at other surgeries in the area, but the clinician will have access to your notes. You can book these via our own Receptionists by ringing the surgery.

For non-urgent issues, please follow the guidelines below and choose the right service, which can help you without any appointment. This will help us being more efficient and making an appointment available to you when you need it the most.


Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.

The 35 conditions which can be treated at home with advice from the pharmacist include:

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Online Consultation

Our Online Consultation service will let you request advice, treatment, sick notes, GP letters, recent test results and more. Fill out a quick online form to proceed.

GP Online Services

Book an appointment with your GP, nurse or clinician at a time that suits you. Sign in to your registered GP online service.

Call the Practice

If you do not have access to the internet or a Smartphone, you can ring the surgery to ask a receptionist to assist you with completing an AccuRx form, so that you can book an appointment. This form will be less detailed than the on-line form however. So if you can complete an AccuRx form on-line, this will assist the clinical staff to be able to help you more effectively.

Save the call to the surgery and make the best use of pharmacy and online consultations, if your concern is of a non-urgent nature.

Call the practice

Why does the receptionist need to ask what’s wrong with me?

Our reception staff are important members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’.

We have trained our reception staff to ask certain questions to help make sure you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time.