Privacy Notice

Introduction

The Data Protection Act 2018. became law on 25 May 2018, replacing the previous 1998 Act. It explicitly brought the provisions of the EU General Data Protection Regulation 2016 into UK law. The Act legislated in areas where the GDPR allows flexibility at national level (commonly known as “derogations”). It also introduced legislation on processing for law enforcement purposes (in support of the EU Law Enforcement Directive) and by the intelligence services, and made provision for the Information Commissioner (the UK supervisory authority).

This Privacy Notice has been written within the legislative framework noted above. It will be revised as the framework and case law change.

What is this Privacy Notice about?

This Privacy Notice is part of the information to data subjects about how personal data is used. Being transparent and providing accessible information to individuals about how organizations will use their personal information is a key element of Data Protection Legislation.

This Privacy Notice is part of our programme to make the data processing activities we are carrying out in order to meet our healthcare obligations transparent.

The Privacy Notice tells you about information we collect and hold about you, the legal basis for collecting and holding the information, what we do with it, how we keep it secure (confidential), who we might share it with and what your rights are in relation to your information.

Who we are

We are a PMS Surgery providing primary care medical services to the NHS. We have two partners and four salaried doctors, three practice nurses and one Healthcare Assistant. We provide all the standard services required for primary care and we also provide the following additional services:

  • Asthma care,
  • Baby checks,
  • Cervical Smear Screening,
  • Child Health surveillance,
  • Contraception,
  • Diabetic Care,
  • Hormone Replacement Therapy,
  • Maternity Care,
  • Peripheral Vascular Assessment,
  • Stopping Smoking,
  • Travel Health.
  • The surgery is purpose-built over two floors and has disabled access and facilities throughout.
  • Out of Hours care is provided via Barndoc and the 111 service.

Our aims are:

  • To provide a high quality professional service for our patients within a friendly, safe and clean environment.
  • To maintain patient confidentiality.
  • To treat patients with the courtesy and respect we would expect to receive ourselves at all times, irrespective of ethnic origin, religious belief, personal attributes or the nature of the health problem.
  • To involve patients and carers in the decisions made regarding their treatment and care, treating every patient as an individual in order to help them retain the maximum level of independence, choice and control in decisions they make in regard to their health and well-being.
  • To promote good health and well being through education and information.
  • To refer patients to allied healthcare professionals as may be necessary.

We encourage our patients to comment on the care they receive, whether formally or informally and welcome any suggestions made on how we may improve the service we provide.

We are committed to ensuring that all members of the team receive appropriate training to enable them to carry out their duties competently.

To care equally well for our staff offering them whatever support and training they may need to do their jobs well and to be pro-active in defending them from abuse of any kind to which end we operate the zero tolerance policy, which we actively enforce when necessary, in regard to this. To ensure that the surgery is run on a sound financial basis.

How the NHS and care services use your information

Whenever you use a health or care service, such as attending Accident & Emergency or using Community Care services, important information about you is collected in a patient record for that service. Collecting this information helps to ensure you get the best possible care and treatment. The information collected about you when you use these services can also be used and provided to other organisations for purposes beyond your individual care, for instance to help with:

  • improving the quality and standards of care provided
  • research into the development of new treatments
  • preventing illness and diseases
  • monitoring safety
  • planning services

This may only take place when there is a clear legal basis to use this information. All these uses help to provide better health and care for you, your family and future generations. Confidential patient information about your health and care is only used like this where allowed by law.

Most of the time, anonymised data is used for research and planning so that you cannot be identified in which case your confidential patient information isn’t needed.

You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt out your confidential patient information will still be used to support your individual care.

To find out more or to register your choice to opt out, please visit www.nhs.uk/your-nhs-data-matters. 

On this web page you will:

  • See what is meant by confidential patient information
  • Find examples of when confidential patient information is used for individual care and examples of when it is used for purposes beyond individual care
  • Find out more about the benefits of sharing data
  • Understand more about who uses the data

Find out how your data is protected

  • Be able to access the system to view, set or change your opt-out setting
  • Find the contact telephone number if you want to know any more or to set/change your opt-out by phone
  • See the situations where the opt-out will not apply

You can also find out more about how patient information is used at: https://www.hra.nhs.uk/information-about-patients/ (which covers health and care research); and https://understandingpatientdata.org.uk/what-you-need-know(whichcovers how and why patientinformation is used, the safeguards and how decisions are made)

You can change your mind about your choice at any time.

Data being used or shared for purposes beyond individual care does not include your data being shared with insurance companies or used for marketing purposes and data would only be used in this way with your specific agreement.

Health and care organisations have until 2020 to put systems and processes in place so they can be compliant with the national data opt-out and apply your choice to any confidential patient information they use or share for purposes beyond your individual care. Our organisation is compliant with the national data opt-out policy.

Types of information we use

We use the following types of information/data:

  • Personal data or sensitive personal/special categories of personal data such as:
  • demographics – name, address, date of birth, postcode, NHS number
  • racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, medical/health data, sexual life or sexual orientation data.
  • Pseudonymised - about individuals but with identifying details (such as name or NHS number) replaced with a unique code.
  • Anonymised - about individuals but with identifying details removed.
  • Aggregated - anonymised information grouped together so that it doesn't identify individuals.

What we use your personal data and special categories of personal data (known as or sensitive personal) for

We use and share information about you in a number of ways. These include:

Primary uses - information from your GP medical record which can be made available to other NHSand public sector organisations, including doctors, nurses and care professionals in order to help them make the best informed decision, and provide you with the best possible direct care delivery.

Secondary uses - information from your GP medical record involves extracting identifiable data and(usually) sharing that data with other NHS organisations, for the purpose of indirect care. Examples include using your information for research, auditing, and healthcare planning (population health management).

A national opt-out for some secondary uses exists for your data – please see the NHS Your DataMatterspage.

Identity and Contact details of the Data Controller and Data Protection Officer

Our Practice Contact Details

Langstone Way Surgery

28 Langstone Way

Mill Hill

London NW7 1GR

Tel 020 8343 2401

Fax 020 3115 0057

Email: admin.langstone-way@nhs.net

Practice ICO Reference Number: Z5475340

Data Protection Officer

You can contact the data protection officer by post at the practice address, addressed for the attention of the Data Protection Officer.

The Data Protection Officer service is provided across NCL practices by:

Name: Steve Durbin

Email: dpo.ncl@nhs.net

Please quote the practice name in any communication.

Organisations we share your your personal information with

We share information about you with other GPs, NHS acute or mental health Trusts, local authorities, community health providers, pharmacists, commissioning organisations, medical research organisations and some specific non -NHS organisations for the purposes of direct and indirect care delivery of care.

We are required under the law to provide you with the following information how we process your personal data, the purpose of proposing, recipient/categories of your personal data, the identity of our Data Protection Officer (DPO), how long we retain personal information about you, the legal basis and justification for the processing, and your right to view, request access copies of your personal information, or object to the processing.

Included below is a table of the organisations we share information about you with split into the following categories. In all cases, the data controller and Data Protection Officer (DPO) are as listed in section 6 above:

a.      Direct Medical Care and Administration

b.     Other primary care services delivered for the purposes of direct care.

c.      Statutory Disclosures of Information

d.     Processing for the Purposes of Commissioning, Planning, Research and Risk Stratification

e.     Data Sharing Databases

f.      Data Processors

What is EMIS Systems Local Record Sharing?

Your GP medical record is held on our secure clinical system called EMIS Web. This clinical system allows for local record sharing with other healthcare providers who are commissioned in your area to provide care (e.g. acute hospitals, mental and community health). Through this record sharing, clinicians are able to see clinical information entered by other organisations who are party to the EMIS local record sharing agreement.

This local sharing is used to provide direct patient care for services such as continued extended access, home visits, universal offers, musculoskeletal service, GP at front door and other neighbourhood services across North Central London in line the local Care delivery strategy and the NHS STP.

It also enables specific GPs identify their patients with highly complex, multiple morbidity and/or frailty, who might benefit from targeted multi-disciplinary team support as part of case management and care planning (the "Case Finding Purpose").

How will my information be made available?

The information is accessed in real time and on-demand, meaning that data from your GP record is neither extracted, nor uploaded, nor sent anywhere. The data remains within your GP EMIS database and users are allowed read-view access only. If you have any concerns regarding EMIS local record sharing you can opt out by speaking to your GP Surgery.

What do we use anonymised data for?

We use anonymised data to plan health care services. Specifically we use it to:

  • check the quality and efficiency of the health services we provide;
  • prepare performance reports on the services we provide and,
  • review the healthcare we provide in order they are of the highest standard.

Details of data linkage with other datasets

Data may be de-identified and linked so that it can be used to improve health care and development and monitor NHS performance. Where data is used for these statistical purposes, stringent measures are taken to ensure individual patients cannot be identified.

When analysing current health services and proposals for developing future services it is sometimes necessary to link separate individual datasets to be able to produce a comprehensive evaluation. This may involve linking primary care GP data with other data such as secondary uses service (SUS) data (inpatient, outpatient and A&E). In some cases there may also be a need to link local datasets which could include a range of acute-based services such as radiology, physiotherapy, audiology etc, as well as mental health and community-based services such as Improving Access to Psychological Therapies (IAPT), community nursing, podiatry etc. When carrying out this analysis, the linkage of these datasets is always done using a unique identifier that does not reveal a person’s identity.

The organisation responsible for processing de-identified and linked data under this category, on behalf of the Practice is North Central London Clinical Commissioning Group. We ensure that the data processor is legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.

What safeguards are in place to ensure data that identifies me is secure?

We only use information that may identify you in accordance with the EU General Data Protection Regulation 2016. These Legislation requires us to process personal data only if there is a lawful basis for doing so and that any processing must be fair and lawful.

We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it).

Our appropriate technical and security measures include:

  • The ability to ensure ongoing confidentiality, integrity, availability and resilience of our systems;
  • the ability to quickly restore availability and access to personal information in the event of a physical or technical incident; and
  • a process regularly testing, assessing and evaluating the effectiveness of security measures, and ensure they comply with the concept of privacy by design and default.

The NHS Digital Code of Practice on Confidential Information applies to all of our staff, and they are required to protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared. All Practice staff are trained to ensure information is kept confidential.

We are registered with the Information Commissioner’s Office (ICO) as a data controller and collects data for a variety of purposes. A copy of the registration is available through the ICO website. You can search by Langstone Way Surgery name or ICO Data Protection Register number Z5475340., both of which are given at section 6 above (contact details).

What are your rights?

Where information from which you can be identified is held, you have the:

  • Right of access to view or request copies of the records
  • Right to rectification of inaccurate personal data or special categories of personal data
  • Right to restriction of the processing of your data where accuracy of the data is contested, processing is unlawful or where we no longer need the data for the purposes of the processing
  • Right to object to any automated individual decision-making
  • Right to data portability by requesting the data which you provided to us (not data generated by us) in a structured, commonly used machine readable format. Your right to portability applies only where:
  • data is processed by automated means, and
  • you provided consent to the processing or,
  • the processing is necessary for the fulfillment of a contract

These rights will only apply where we cannot demonstrate compelling legitimate grounds for continued processing of your personal data for the purposes of direct provision of care, and compliance with a legal obligation to which we are subject.

Your right to erasure (right to be forgotten) will only apply where you had given‘consent’ to process your personal health data and later withdrew the consent, and does not apply to the extent where the processing of your personal health data is necessary for:

You can exercise your rights at any time by contacting the Practice (data controller) or the Data Protection Officer (DPO) at the contact addresses given, although we will first need to explain how this may affect the care you receive and any overriding legitimate grounds for the processing that may apply.

Gaining access to the data we hold about you

You have the right to see or have a copy of personal data we hold that can identify you. You do not need to give a reason to see your data. However, some information may be withheld under some exceptional circumstances.

If you want to access your personal information you must do so in writing by either completing our Subject Access Request (SAR) form, by contacting the practice at the address given or by contacting our DPO at the address given. Note that as the DPO does not have access to personal data, the DPO will forward requests to the practice, however it is a legal right for you to use this route should you choose.

Dr YC Tang
Langstone Way Surgery
28 Langstone Way
Mill Hill
London NW7 1GR

What is the right to know?

The Freedom of Information Act 2000 (FOIA) gives people a general right of access to information held by or on behalf of public authorities, promoting a culture of openness and accountability across the public sector.

  • What sort of information can I request?

In theory, you can request any information that the Practice holds that does not fall under an exemption under the FOI Act. You may not ask for information that is covered by the Data Protection Act or EU General Data Protection Regulation (GDPR) under FOIA. However, you can request this under a Subject Access Request – see section above ‘Gaining access to the data we hold about you’.

  • How do I make a request for information?

Your request must be in writing and can be either posted or emailed to:

Email:barccg.reception.langstone-way@nhs.net

Post:     Langstone Way Surgery
28 Langstone Way
Mill Hill
London NW7 1GR